Terms of Service

The rules that hold the marketplace together.

Plain words, on the same warm paper as everything else. These terms cover both the waitlist as it stands today and the full marketplace as it opens. By using Inner Gaia you agree to them.

Last updated · 2 June 2026

At a glance

• Two sides. Inner Gaia is a marketplace. Seekers book sessions; practitioners offer them. Sessions are between the two of you — we host the introduction and the payment.
• Vetted, by a person. Every practitioner is reviewed by hand. We may reject or remove a practitioner if standards aren’t met.
• Transparent pricing. Seekers pay the practitioner’s price plus a 5% service fee, shown clearly. We take a 15% commission from the practitioner. Payouts run through Stripe.
• Refunds, in plain English. Cancel 48 hours ahead, full refund. Cancel late, half refund. No-show, no refund. If the practitioner cancels, you get everything back plus a credit for next time.
• Not medical advice. Practitioners are holistic professionals, not medical providers. Sessions are not diagnosis or treatment.
• Disputes. First, we try to mediate by email. If that doesn’t work, the matter goes to binding individual arbitration. Review — arbitration carve-outs and forum

1. Who we are

“Inner Gaia,” “we,” “us,” and “our” mean the United States–registered sole proprietorship operating innergaia.com. Review — confirm full legal entity name + state of registration + mailing address before public launch

2. Accepting these terms

When you join the waitlist, create an account, apply as a practitioner, book a session, or otherwise use Inner Gaia, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use Inner Gaia.

If you are using Inner Gaia on behalf of a business or organisation, you confirm you have the authority to bind that organisation to these terms.

3. Who can use Inner Gaia

• You must be at least 18 years old.
• You must be legally able to enter into a binding contract under the laws that apply to you.
• You must not be barred from using Inner Gaia under any applicable law (for example, sanctions lists).
• If you’re a practitioner, you must be eligible to provide the services you list — including any professional licensure, registration, or insurance your jurisdiction or modality requires.

4. Accounts

Today the only relationship most people have with us is the waitlist — we have your name, your email, and which side of the marketplace you’re on. That information is governed by these terms and the Privacy Policy.

When you create a full account (once the marketplace opens), you sign in via a one-time email link. You’re responsible for the email account tied to your sign-in. Tell us promptly at hello@innergaia.com if you believe your account has been used without your permission.

You may close your account at any time by writing to the address above. We will delete your account-related personal data within the windows described in the Privacy Policy, except for the narrow records we are required to keep by law.

5. Practitioner terms

This section applies if you offer sessions on Inner Gaia.

5.1 You are independent

You are an independent professional. You are not our employee, agent, partner, or joint venturer. You set your own price, schedule, and approach. You are the merchant of record for the sessions you sell, with Stripe acting as the payment processor and Inner Gaia acting as the platform that connects you with seekers.

5.2 We review you by hand

Every practitioner application is read by a person. We may approve, reject, or ask for more information. We may remove or suspend a practitioner if credentials cannot be verified, complaints reach a threshold we consider material, or behaviour violates these terms. Review — confirm appeal process language

Rejected applicants may reapply once they can show new credentials or evidence that addresses the prior decision.

5.3 Your obligations

• Be honest about credentials. Don’t misrepresent training, lineage, licensure, or modality.
• Show up. Honor your bookings. If you must cancel, do it as far in advance as you can.
• Hold appropriate insurance and licensure as your jurisdiction and modality require.
• Don’t bypass the marketplace. Don’t solicit seekers off-platform to avoid the platform fee. Off-platform sessions for clients you met through Inner Gaia within twelve months of their first booking are a violation of these terms. Review — fee circumvention window and enforceability
• Don’t sell anything else through your profile. No upsells of products, no recruiting to other businesses, no referral commissions from third parties.
• Follow the law that applies to you — including tax law on your earnings.

5.4 What we don’t allow on the platform

• Medical procedures requiring a clinical license (we are not a clinical marketplace).
• Anything involving controlled substances.
• Anything sexual.
• Anything that would constitute harassment or discrimination toward seekers.
• Modalities that we list as out-of-scope from time to time. Review — confirm the out-of-scope modality list before launch

5.5 Your fees

Inner Gaia charges a 15% platform commission on the practitioner price of each completed booking. The commission is withheld from your payout via Stripe Connect at the time of settlement.

Stripe’s payment-processing fees may also apply to your payouts — those are charged by Stripe, not us, and are governed by your Stripe Connect agreement.

6. Seeker terms

This section applies if you book sessions on Inner Gaia.

6.1 You are choosing a practitioner

Each session you book is between you and the practitioner. We host the introduction, take payment, and provide the video room — we do not provide the session itself, and we are not party to the practitioner’s service.

6.2 Service fee

Inner Gaia charges a 5% buyer service fee on top of the practitioner’s price. The fee is shown clearly at checkout. The total you pay is “all in” — no surprise charges.

6.3 Your obligations

• Provide accurate information at booking.
• Show up at the scheduled time. If you can’t, cancel as early as you can — see § 8.
• Treat practitioners with respect. Harassment, discrimination, or repeated bad-faith disputes are grounds for removal.
• Don’t leave fake or retaliatory reviews. See § 9.

7. Bookings and payment

Bookings are confirmed only after payment is captured by Stripe and a confirmation reaches both you and the practitioner. Until then, the booking is held in pending state and may be released.

Prices are charged in the currency shown at checkout. Currency conversion, if any, happens at your card issuer’s rates and is not controlled by Inner Gaia or by the practitioner.

Receipts are issued by Stripe. If you need a different receipt format (for example, for reimbursement), write to hello@innergaia.com.

8. Cancellations and refunds

Our refund policy is intentionally simple. It applies the same way to every session unless the practitioner explicitly offers a more generous one.

• You cancel at least 48 hours before the session. Full refund, including the 5% service fee.
• You cancel less than 48 hours before. 50% refund of the total paid. The remaining 50% is split: the practitioner keeps their share less commission, we keep the service fee.
• You don’t show up. No refund.
• The practitioner cancels. Full refund of everything you paid, plus a credit toward a future session on Inner Gaia. The credit is issued manually for now and expires twelve months after issuance. Review — confirm credit expiry term and currency handling

Refunds are processed back to your original payment method via Stripe. Bank settlement times are outside our control and typically run 5–10 business days.

Disputes about a session. If something went wrong — the practitioner didn’t show, the experience was materially different from what was advertised, the technical setup failed — write to hello@innergaia.com within seven days of the session. We will mediate by email and, where appropriate, issue a discretionary refund or credit. If mediation fails and you pursue a chargeback through your card issuer, Stripe’s standard chargeback process applies.

9. Reviews

After a completed session, seekers can leave a rating from 1 to 5 and an optional written review. Reviews are tied to the booking they came from so we can verify they’re genuine.

Reviews must be honest, first-hand accounts of the session you booked. We may remove reviews that:

• Contain defamation, hate speech, or harassment.
• Contain sexual content about the practitioner.
• Disclose third-party personal information.
• Appear to be coordinated, retaliatory, or paid.
• Reference matters unrelated to the session.

Practitioners may not retaliate against seekers for honest reviews. Seekers may not threaten reviews to obtain compensation outside the refund policy.

10. Acceptable use

These rules apply to everyone using Inner Gaia.

• Don’t do anything illegal.
• Don’t harass, threaten, defame, or discriminate against another user.
• Don’t attempt to access accounts, data, or systems you are not authorised to access.
• Don’t scrape the site, automate access, or otherwise interfere with normal operation.
• Don’t use Inner Gaia to send spam, recruit for other platforms, or distribute malware.
• Don’t misrepresent your identity or use the platform fraudulently.
• Don’t reverse-engineer or copy our platform.

Violations may result in immediate suspension or termination of your account, removal of content, refusal of refunds where you were the cause of the violation, and reporting to authorities where the law requires it.

11. Intellectual property

Your content stays yours. Practitioners own the bios, photos, intro videos, and other materials they put on their profile.

You grant Inner Gaia a non-exclusive, worldwide, royalty-free licence to host, display, format, and distribute that content for the purpose of running the platform — including showing it to seekers, including it in search results and recommendations, and promoting practitioners on Inner Gaia’s own marketing surfaces (homepage, social media, email). Review — confirm marketing-use scope and any opt-out

Our brand and platform stay ours. The Inner Gaia name, the logo, the wordmark, the visual system, the source code, and the platform design are owned by Inner Gaia. You may not copy or use them for any commercial purpose without written permission.

Feedback. If you send us suggestions or feedback, we may use them without obligation to you.

12. Copyright (DMCA)

If you believe content on Inner Gaia infringes your copyright, send a notice to hello@innergaia.com with “DMCA” in the subject. Include:

• Identification of the copyrighted work.
• Identification of the allegedly infringing material and its location.
• Your contact information.
• A statement that you have a good-faith belief the use is not authorised.
• A statement, under penalty of perjury, that your notice is accurate and that you are the rights-holder or authorised to act on the rights-holder’s behalf.
• Your signature (electronic is fine).

We respond to valid notices promptly. Counter-notices follow the standard DMCA process. Review — confirm designated DMCA agent registration with the US Copyright Office before relying on safe-harbour

13. Not medical advice

Inner Gaia connects you with holistic practitioners. The practitioners listed are not necessarily licensed medical providers, and sessions booked through Inner Gaia are not medical advice, diagnosis, or treatment. If you have a medical or mental-health concern, seek care from a qualified clinician. Do not delay or replace medical care based on anything a practitioner says in a session or on the platform.

In an emergency, call your local emergency number. Review — confirm whether a more specific localised note is required in any launch jurisdiction

14. Warranty disclaimer

Inner Gaia is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. Review — full warranty-disclaimer wording and any state-specific consumer-protection carve-outs (notably NJ, MA, CA)

We do not warrant that the platform will be uninterrupted, secure, or error-free. We do not warrant the quality, suitability, or outcome of any individual practitioner’s service.

15. Limitation of liability

To the maximum extent permitted by law, Inner Gaia will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with these terms or your use of Inner Gaia.

Inner Gaia’s total liability to you for all claims in aggregate in any twelve-month period will not exceed the greater of (a) the total amount you paid Inner Gaia (i.e. the service fees and commissions actually received by Inner Gaia, not amounts paid to practitioners) in that period, and (b) one hundred US dollars (US$100). Review — liability cap amount, formula, and enforceability per jurisdiction; some states cap or void specific carve-outs

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions our liability is limited to the smallest extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Inner Gaia and its contractors against any claims arising out of (i) your use of the platform; (ii) your breach of these terms; (iii) your violation of any law or third-party right; and, if you are a practitioner, (iv) the services you provide. Review — indemnity scope and any negotiated carve-outs

17. Termination

You may stop using Inner Gaia at any time. Email hello@innergaia.com to close your account. Pending bookings remain governed by the refund policy.

We may suspend or terminate access to the platform, immediately and without prior notice, if we believe in good faith that you have violated these terms or that continued access poses a risk to other users. Where reasonable, we will tell you why and give you a chance to respond.

Sections that should reasonably survive termination — including IP, indemnification, warranty disclaimer, limitation of liability, and dispute resolution — survive.

18. Disputes and arbitration

Email us first. Most disagreements get resolved in a paragraph. Write to hello@innergaia.com with the details and we will work in good faith to sort it out.

Binding individual arbitration. If a dispute cannot be resolved by email within sixty days, you and Inner Gaia agree that it will be resolved by binding individual arbitration under the rules of a reputable arbitration body, conducted in English, on the documents where possible. The arbitrator will have the same authority as a court to grant individual relief. Judgment on the award may be entered in any court of competent jurisdiction. Review — arbitration body (e.g. AAA, JAMS), seat, language, rules set, fee allocation; FAA-compliance and enforceability per state

No class actions. Disputes must be brought on an individual basis. Class actions, class arbitrations, and representative actions are not allowed. Review — class-waiver enforceability per state (notably CA, NJ)

Small-claims carve-out. Either side may bring an individual claim in a small-claims court instead of arbitration if the claim qualifies.

Thirty-day opt-out for arbitration. You may opt out of this arbitration section within thirty days of first agreeing to these terms by emailing hello@innergaia.com with “Arbitration Opt-Out” in the subject. Opting out doesn’t affect any other part of these terms.

19. Governing law

These terms are governed by the laws of the United States and of the state of Review — confirm state of governing law and forum (likely Delaware or California), without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Changes to these terms

We may update these terms from time to time. If a change materially affects your rights, we will email account-holders and post a notice on the homepage at least thirty days before the change takes effect. Continued use of Inner Gaia after the effective date constitutes acceptance. The “last updated” date at the top of this page reflects the most recent version.

21. The rest of the small print

• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and Inner Gaia regarding your use of the platform, and supersede any prior agreements.
• Severability. If any part of these terms is held unenforceable, the rest stays in force.
• No waiver. Our failure to enforce any provision is not a waiver of that provision.
• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control (acts of nature, war, terrorism, civil unrest, government action, internet or processor outages, pandemics).
• Notices. Notices to us go to hello@innergaia.com. Notices to you go to the email on your account, or, for waitlist users, the email you submitted.
• Relationship. Nothing in these terms creates an agency, partnership, joint venture, or employment relationship between you and Inner Gaia.

22. Contact

For anything related to these terms — including a request to opt out of arbitration, a DMCA notice, a chargeback dispute, or a general question — write to hello@innergaia.com.

Postal address: Review — confirm mailing address before public launch.